Lulu

A few key points:

• Change-of-mind refunds: within 72 hours of delivery. A restocking fee of $150 AUD / $150 USD applies.
• Exchanges: within 10 days for a full store credit (no fee). Credit is valid for 3 years.
• Faulty items: always accepted — just notify us within 24 hours of delivery.
• Items must be returned in their original, unaltered condition — pieces with cut lace, added color, or restyling are final sale.
• Not eligible for return: in-store purchases, sale items, custom orders, and stock pieces with requested alterations.
• Cancellations: $150 AUD / $150 USD fee (applies to all cancellations, including pre-orders).

Please note: this is a summary only and does not replace our full Returns Policy. We recommend reading it in full before placing your order.

Pre-orders are pieces that are currently out of stock — while they’re almost back on our shelves, restocking can take up to 12 weeks. Reserve yours now to secure your place.

• You can request a status update on your pre-order at any time.
• Pre-orders are returnable on the same terms as in-stock pieces.
• Custom orders are final sale. This includes bespoke pieces made from your inspiration photos, and stock pieces with permanent alterations such as lace cutting, hair cutting, or color work.
• Changing the part on your piece is not an alteration — feel free to re-part and restyle as you like.
• Cancellation fee of $150 AUD / $150 USD applies to all cancellations, including pre-orders.
• Have a custom request? Send inspiration photos via our contact form.

Please note: this is a summary only and does not replace our full Returns Policy and Shipping Policy. We recommend reading both in full before placing your order.