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Frequently Asked Questions
Find answers to common questions about our human hair wigs and toppers.
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What makes Goldylost wigs and hair toppers special?
Goldylost Hair only uses the best materials on the market for our wigs and toppers, from the high-quality human hair to the hand-sewn lace and silk tops.
Each piece is personally customized with cut, color, and style by our Senior Stylist, so it is ready to wear straight out of the packaging. Our highly experienced Stylist has owned salons, won awards in the hair industry, and has been working with hair for over 30 years. With a passion for alternative hair and creating on-trend cuts, colors, and styles, our pieces are truly unique in the market.
We know wigs, and it's the small touches that make the biggest difference — the lightly bleached knots, the perfect shadow rooting, the soft face-framing layers, and the lower density around the hairline and face.
We know that buying your first hair piece can be a stressful time. We know, because we've been in your shoes. At Goldylost we are absolutely committed to selling only the best, top-quality wigs and toppers.
Can wigs and hair toppers look natural?
Yes. Goldylost wigs and hair toppers can look just like your real hair. They are made from high-quality human hair to perfectly match natural hair. Matching the color, adding your own touch, and knowing how to style all help make it look real.
Which wigs look the most natural?
High-quality human-hair wigs will always look the most natural. We believe lace-top and lace-front cap constructions give the most natural and realistic look. This is what Goldylost specializes in — wigs that mimic natural hair growth and appearance.
Can you wear a wig with long hair?
Yes. Everyone can wear a wig. Wigs are a great way to change your look to suit your mood or style. You can have a cute bob without cutting your own hair, or go super blonde without damaging your own hair with bleach.
What is the difference between hand-tied and wefted?
Our classic collection has the most important part of a wig — the area that needs to look most natural — hand-tied, with stretchy wefted backs. Every hair on the top area is hand-tied, allowing the hair to move freely and be styled however you like. The stretch wefts consist of strips of hair sewn together, allowing the hair to fall naturally downward and the cap to mold over your head.
Our pony wigs have the same hand-tied top area, but the stretchy wefts are sewn in a different direction, making it easier to put the hair up in a high bun or ponytail.
On a fully hand-tied cap, every hair is hand-sewn onto the cap. This includes the top area and the back. This takes considerably more time and has a higher price point. The benefit is that you can do more styles, and some people prefer the fit.
Is a hair topper more comfortable than a wig?
This is a personal preference. A topper covers only the top part of your head, so it is more lightweight than a wig. Your own hair is left out underneath the topper, which makes it easier to tie back into a ponytail, plait, or low bun, and allows more air to reach your scalp — which can be cooler in hot climates. Some people feel a wig is more comfortable because it fits snugly over the whole head, and they enjoy that snug, secure feeling. They also prefer not to have clips on their own hair.
Should a hair topper be the same length as your hair?
A hair topper doesn't have to be the exact same length as your natural hair. It can be slightly longer, depending on the look you want to achieve. However, a topper that is significantly longer or shorter might not blend well enough to appear natural.
Can you wear a hair topper if you are bald?
We would not recommend this. Hair toppers are designed to blend with your natural hair. A wig would be more suitable.
How do women's hair toppers work?
A hair topper is a hair extension that clips onto the top of your own hair, covering the top area of your head. It adds volume and length, and also hides hair loss and thinning areas. All Goldylost Hair toppers are made with beautiful, high-quality human hair and look incredibly natural.
Do I need a wig or a topper?
This depends on the reason for wanting to wear a hair piece. A wig offers full coverage and can be worn by anyone, whether you have a full head of hair or no hair at all. With a wig you can choose any color, length, or style you like. A topper is a hair extension for the top of your head, designed to blend with your existing hair, so you will need some of your own hair for the topper to clip onto.
What wigs or toppers are best for alopecia?
At Goldylost we are familiar with the journey of hair loss for women. All our wigs and hair toppers are designed with comfort features for women with hair loss. The best choice will depend on the type of alopecia you have. Toppers are great for thinning hair or hair loss on the top of the head, while a wig is a better option for larger areas of hair loss or total hair loss.
We can also add small additions on request, such as silicone on the ear tabs and nape.
How do I choose a wig or hair topper?
To choose a wig, you will need to measure your head for the correct cap size, then choose a color and length you love. To choose a hair topper, look for one that is a similar color and length to your own hair. Remember, any of our wigs or hair toppers can be restyled however you like, so don't get too stuck on the part line or the styling. If you don't know what you are looking for, we recommend you book a consultation.
Can I book an in-person or virtual consultation?
Yes. We offer both in-person and video consultations to suit your preferences and convenience.
In-person consultations are conveniently located at our boutiques in Doral, Florida (USA) and Chippendale, Sydney (Australia).
Video consultations are conducted over Zoom. These consultations are free and run for 20 minutes.
To schedule your appointment, simply visit our Book a Consultation page and select the best time for you.
How do I measure my head for a wig or topper?
Wigs come in different cap sizes from XS to XL, so you will need to measure your head to get your best fit. Toppers are universal sizing — you do not need to measure your head for a hair topper.
Below is a diagram showing how to take the three measurements you need to find your wig cap size:

What are the sizes?
Below are the wig cap size measurements. Most people fall between sizes — using your overall measurements, you can choose the cap that fits best. We recommend sizing down to your smallest measurements if you prefer a snug fit.


Disclaimer: Size can differ due to variations in head shape and existing natural hair. As a result, two individuals might share the same head circumference and yet experience different fits with the same wig.
How do I know what length to order?
Grab a tape measure and start at the crown of your head. Measure down to where you would like your new hair to stop. A topper should be a similar length to your own hair (not shorter); if you want some extra length, feel free to order toppers that are 2 to 4 inches longer than your natural hair. A wig can be any length you desire.
What kind of hair do you use?
All our wigs are made using the finest quality Remy human hair. This means the cuticles are all going in one direction, which keeps the hair silky and healthy. We work with hair from all over the world, looking for fine-textured, healthy, shiny hair.
How long will they last?
The lifespan of a human-hair wig or topper ranges from 1 to 3 years, or longer if very well cared for. Using proper styling products, minimizing heat styling to only when necessary, and avoiding anything that damages the knots in your lace wig or topper will all enhance its lifespan.
Which wigs or hair toppers last the longest?
Human-hair wigs have the longest lifespan due to their durability and resilience. With proper care, these wigs and toppers can maintain their quality for 1 to 3 years or longer. Synthetic wigs have a shorter lifespan, generally lasting around six months. A lace-top cap construction is less durable than a silk-top construction, but it remains a popular choice due to the lightweight feel and natural look. The longevity of any wig or hair topper depends on factors like wear frequency, maintenance routine, and styling practices.
Why are human-hair wigs and toppers so expensive?
The price is influenced by the materials used and the way each piece is made. Human hair will always have a high price point because it takes such a long time to grow. All Goldylost wigs and hair toppers have hand-tied silk or lace tops — every single hair is hand-tied with a tiny knot, which is very time-consuming. This increases the price compared with a machine-made product, but it makes all the difference in how naturally the hair moves. While they may seem costly upfront, their quality, longevity, and the joy they bring usually justify the investment. Feel free to check the testimonials and product reviews from women whose lives have been changed by their Goldylost piece.
What is the difference between a lace top and a silk top?
At Goldylost we make lace-top wigs, and lace-top and silk-top toppers.
Wigs: we make lace-top wigs, which we believe look most natural. Silk-top wigs are often too dense and have too much hair for most people. We can create silk-top wigs on request.
Toppers: we make both silk-top and lace-top toppers. Each has pros and cons depending on your own natural hair and preferences. A silk top has a very realistic-looking scalp; you should have some hair at your hairline to blend. Silk toppers are denser than lace toppers, but also more durable. A lace topper is more lightweight and breathable, does not require you to have hair at your hairline, has less hair overall, and sits very flat. Lace toppers can take a little more practice to put on and they generally don't last as long.
Can wigs or hair toppers be dyed?
Goldylost wigs and hair toppers are made of high-quality human hair and can be dyed like natural hair, though improper application or harsh chemicals will harm them. Many of our wigs and hair toppers have already been colored to achieve our gorgeous color range, so we do not recommend coloring further. We never recommend lightening any of our wigs or hair toppers that have already been colored. Adding color, such as low lights or a dark root, works well. Always work with a professional who has experience working with wigs or hair toppers, or have Goldylost color it for you.
How can I determine the right color to choose? The colors appear slightly different in photos and videos.
Capturing a hair's exact color on camera is a bit like chasing rainbows, because hair does not have one true color. It looks different in different lighting, whether it's a wig or natural hair. The color will always have a slight variance between outdoor and indoor lighting, direct sunlight versus the softer glow of indoors, and there can even be variance between your computer and phone screens. We recommend looking at the colors in our product listings, as these are taken in front of a large window with natural lighting. Avoid choosing colors from client photos, as those photos can be taken in inconsistent lighting or with a filter. Blue-light blockers and night mode can also affect color on devices, so be sure to turn these off when browsing.
How do I cut the lace on my wig or lace topper?
Cutting the lace is less daunting than it seems. We recommend a slow and careful approach. Keep in mind that you can always cut more off, but you can't put it back on. We recommend small scissors for precision and accuracy.
- Secure all hair away from the lace using clips, to prevent unintended trimming of hair.
- Begin carefully trimming along the hairline, starting at one ear and finishing at the opposite side.
- Aim to retain around 1/4 to 1/2 inch of lace beyond the hairline. Avoid trimming right up to the hairline so the lace lies smoothly against your forehead.
- After making the initial cuts, wear the wig to assess its appearance. Make further adjustments as needed.
We also offer the option to have the lace cut by a Goldylost expert before we ship the wig to you. Please be aware that having the lace cut makes the piece a final sale and is not eligible for return — see our Returns Policy.
Do you take custom color requests?
We do. You can send us inspiration photos and use our Custom Form to get started.
Can I have bangs / a fringe in a wig or hair topper?
Absolutely. We can cut any type of bang into your wig or hair topper before shipping it to you, or you can have an experienced stylist of your choice cut them for you. Bangs are a great option in a topper, as they make blending at the front super easy. Please note: if we cut bangs into your piece before shipping, the piece becomes a final sale — see our Returns Policy.
Can you change the part on a wig or hair topper?
Yes, you can change the part on all of our wigs and hair toppers. Because the top area is hand-tied, you can do any part line you like. To change a part, just spray a little water to wet the area you want to change and comb it over to its new part line. Once the hair dries, it will stay in the new part position.
Can I curl my wig or hair topper?
Yes — all of our wigs and toppers are made from beautiful human hair and look fabulous with a glam curl or beach wave. You can use heatless curling methods or a hot curling wand. Just be sure to use a good-quality heat protector.
Do I need to use glue or tape on my Goldylost wig or lace topper?
No. Goldylost wigs come with a lace cap that hugs your head, so you can simply put it on and go. They are designed to be used without any adhesives, tape, or glue.
Can I sleep in my wig or hair topper?
We don't recommend it. Sleeping in your wig or hair topper will reduce its longevity.
Can you wear a wig or hair topper every day?
Yes. Many people choose to wear their hair daily to address hair thinning, achieve a desired look, or enhance their natural hair.
Can you put a wig or hair topper in a ponytail?
Certainly. All of our wigs and hair toppers can be tied back into a low or mid ponytail or bun. Because a topper blends with your own hair and has less hair in the cap, toppers are usually easier to tie back than a full wig. To pull your hair up into a higher ponytail or messy bun, a ponytail wig works best.
Is a wig or hair topper hot to wear?
Wigs and hair toppers are generally not considered hot to wear. They will be slightly warmer than wearing nothing — but so are clothing, hats, and makeup. Our wigs are made with human hair and breathable materials, which helps keep them cool. A hair topper is more lightweight and cooler to wear than a full wig.
Can you wear a headband with a wig or hair topper?
Absolutely — you can wear any cute accessories with a wig or hair topper. Just position them as if the wig or topper were your own hair.
Can wigs and hair toppers cause hair loss?
Wearing wigs or hair toppers can actually help prevent hair loss by shielding your hair from environmental damage, reducing heat styling, and allowing your natural hair to rest.
Will wigs or hair toppers damage your hair?
No. When worn properly and cared for, wigs and toppers do not harm your natural hair. They actually promote better hair-care habits and boost confidence while giving your natural hair a break from daily styling stress.
All Goldylost hair toppers have pressure-sensitive clips to protect your natural hair from damage.
Can wigs and hair toppers help with hair growth?
Wigs and hair toppers themselves don't directly promote hair growth, but they can protect your own hair from environmental factors such as UV damage and help you keep your own hair healthy by reducing the need for constant styling.
Can wigs and hair toppers get wet?
Yes — our human-hair wigs and toppers can get wet, and they handle washing, light rain, and humidity much like your own hair. Take extra care around chlorine and salt water, both of which can dry the hair out and shorten its lifespan. After the piece gets wet, gently detangle and let it air-dry where possible. Avoid rough handling while wet, and avoid heavy heat styling on damp hair. For full care instructions, please refer to our Care Guide.
Can you go swimming in a wig or hair topper?
Swimming with a wig or hair topper can damage it due to chemicals and tangling. If you decide to swim with one, do so with caution, then rinse it thoroughly with clean water afterwards to remove chlorine or salt, and carefully detangle it to prevent matting.
How do I care for my Goldylost wig or hair topper?
Looking after your wig or hair topper is really easy. Have a look at our helpful Care Guide — it has all the information you need on washing, caring for, and styling your piece.
What products should I use with this hair?
Always go for top-notch, salon-grade products. Stay away from sulfates and opt for products formulated for color-treated hair. Your hair is an investment, and superior products safeguard that investment. We have product recommendations in our Care Guide.
How often should I wash my wig or hair topper?
The frequency of washing your wig or hair topper depends on factors like your lifestyle, the environment, and your personal preference. Generally, washing every 10 to 20 wears is a good guideline. If you're in dusty or humid environments, or if you use styling products frequently, more frequent washing may be needed. Have a look at our Care Guide for more detail.
Will my wig come with the lace already cut?
No — unless you request us to cut it for you, the wig will be shipped with the full lace. If you request to have the lace cut, we will do it for you, but please keep in mind that doing so makes the sale final and the piece is no longer eligible for return. See our Returns Policy for full details.
Can you cut or restyle my wig or hair topper?
Absolutely. Our skilled hairdressers at Goldylost can cut and style your wig any way you like. You can choose options on the product page before purchase or contact us to discuss. Photos of your preferred cut or style can be helpful. Please note: customizing a wig or hair topper before shipping makes the piece a final sale and not eligible for return.
What is a custom order?
A custom order is a request to create a wig or hair topper specially for you. It could be a color you love on the website but with customizations that aren't available for purchase or pre-order on the website — for example, you may need an XL cap, a super-long length, or additional add-ons such as silicone. We can easily create this for you.
Or it could be that you've found some hair on Pinterest that you love and you want a full custom color. We do this on a case-by-case basis. Complete our custom order form to discuss your envisioned piece. The standard production time for a custom order is around 12 weeks. Custom orders are final sale — please see our Returns Policy.
Can I exchange a stock piece?
If you receive your order and you love the quality but not that exact piece, you can return it for a full credit. This will allow you to order a new piece that works better for you. Please see our Returns Policy for full details, including timeframes and conditions.
Can I modify a stock piece?
Yes — we can change the part, or restyle the piece by adding curls or straightening. We can also permanently modify any of our stock pieces by cutting length or bangs (fringe), adding a darker root, removing or adding clips, or cutting the lace. Modified pieces become final sale and are no longer eligible for return. Please read more in our Returns Policy.
Can I order a piece in a different size?
If you can't find your preferred cap size or length in your favorite color or style, you can complete a custom order form or reach out to us via our contact page. For stock colors, lengths, and cap sizes, the order will often be considered a pre-order and is still eligible for return on the same terms as in-stock items.
Is the packaging discreet?
Yes. All our wigs and hair toppers are shipped in packaging that does not indicate anywhere that the contents are a wig or topper. Your privacy is a top concern for us.
I have an urgent inquiry about my order — can I contact someone?
Yes — we are always here to help. If you have an urgent inquiry, please call our Sydney, Australia boutique on +61 430 099 942, or our Doral, Florida boutique on (954) 459-1693. If we are unable to answer the call, please leave a voice message or text us so we know about the issue and can get back to you. You can also email contact@goldylost.com. We do our best to reply to all messages as soon as possible, usually within 1 to 2 business days.
I am obsessed with everything Goldylost. How can I be more involved?
There are so many ways you can be involved.
You can email us with kind words or a photo for us to share on our socials at contact@goldylost.com. Reading emails about how much you love us makes our day. Receiving photos makes our whole week.
You can support us on our socials by following us, liking, commenting, and sharing our posts, or by creating your own content showing your Goldylost hair and tagging us. You'll find us here:
- Facebook: Goldylost Hair
- Instagram: @goldylosthair — tag us with #goldylosthair and #goldylost
- YouTube: Goldylost Hair
- Threads: goldylosthair
We have our Goldylost Support Group on Facebook, which is a fabulous community of like-minded women who love sharing and supporting each other through their hair journeys. We also run Zoom and in-person events that are really fun to attend. Sign up to our newsletter to be notified.
My Goldylost wig or hair topper changed my life. How can I help other women?
You can leave us a review. We can tell the world how amazing we are, but hearing it from real women is so much more powerful. Sharing what you love about our wigs or hair toppers, or sharing a real-life photo, helps so many other women in their journey to finding hair they love.
You can leave a Google review here, or a Facebook review here.
How can we feature all of the amazing work you're doing?
For media or press inquiries, please email contact@goldylost.com.
Do you sell gift cards?
We do. We sell e-Gift Cards, which you can find on our shop page. You can gift them to someone you like, and they can use them to buy any product at Goldylost.
Can I purchase gift cards or vouchers to send someone the gift of hair?
Yes. We sell pretty pink physical gift vouchers and e-Gift vouchers. You can order through our shop page. You can gift them to anyone you love, and they can use them towards the purchase of any Goldylost product.
Gift vouchers are non-refundable, but products purchased with a gift voucher are eligible for return for credit, in line with our Returns Policy.
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